Hospital Policies

Appointment Policy

Patients are seen by appointment only, and every effort is made to be sure you and your pets are seen on time.  I believe your time is as valuable as mine, and you will rarely encounter any delay in your scheduled appointment time.

When you arrive, please bring your pet to the front door, which I keep locked; I will take your pet inside for its exam.  I am not allowing clients in the building during the COVID pandemic.

Due to an unfortunately large number of missed appointments, I am now requiring a $61 deposit when making an appointment for a new client, or a $61 missed appointment fee, if not cancelled at least 24 hours in advance, for all other clients.  It is not fair to the clients who could have taken the appointment, nor to me.  Thank you for your understanding.

I attempt to leave enough time between appointments that animals won't encounter each other in my small reception area, because it makes many of them uneasy.

For the safety of you, your pets, and others, all dogs must be on a leash and properly controlled while in the reception area or exam room. All cats must be in an appropriate carrier (a pillow case with a knot tied in the top works really well) or on a leash.

Payment Policy

I do require payment in full at the time services are rendered. For your convenience, I accept Visa, MasterCard, Discover, American Express, cash, and personal checks.